Our Bureau is dedicated to strengthening communication with the public, understanding people's needs proactively, and resolving tax-related problems.

　We endeavor to establish a customer-oriented and approachable government agency, and develop harmonious relationships with taxpayers.

　If the public has any specific suggestions regarding national tax acts or administrative measures, or have relevant complaints about our operations, they can communicate face-to-face with the director-general, director, or chief through the "Appointment with Leaders".

How to make an appointment:
Applications can be made through written correspondence, fax, telephone, or email. (Link to Contact Information)

Service Units:
The general bureau: General Administrative Division
Subordinate units: Service section

In any of the following circumstances, the application of "Appointment with Leaders" will not be processed:

1. Where the application gives no concrete substance or does not give the applicant’s true name or address;
2. Where the application refers to the prosecution cases or judgements;
3. Where the application refers to a case under an administrative remedy or with a final judgment;
4. Where the application is a repeat or further repeat of the same matter which has been appropriately dealt with and clearly answered;
5. Where the authority receiving the application is not competent to deal with the subject matter of the application and the applicant is found to have filed similar applications to different authorities regarding the same matter.